Data Protection and Privacy Policy

Overview

  • Vievolve Ltd is a registered Management Consultancy company specialising in the provision of individual and organisational interventions. This may include, but is not limited to – learning and development (L & D) solutions, organisational change projects, one-to-one Executive coaching, negotiation and mediation interventions and accredited NLP Certification programmes.
  • Our data processing is limited to the information necessary to provide services to our customers and individual clients.
  • We are registered with the Information Commissioner’s Office (ICO) and appropriate certification bodies and hold any personal information securely and in confidence.

Data Controller

  • The Data Controller is Lynne Kerry, Director of Vievolve LtdAccess to Data
  • Data users, with access to relevant electronic and paper records, are limited to:
    • Lynne Kerry, Director
    • Ian Ross, Director
    • Teresa Harrison, Administration Manager

Customers and Clients

  • For the purposes of this policy, data subjects will be:
    • A ‘customer’, representing an organisation who communicates with Vievolve Ltd for the provision of group or individual services
    • A ‘client’, representing an individual who communicates directly with Vievolve Ltd to receive one-to-one services, or is an individual within a contracting customer’s organisation.

Data Processing and Storage

  • Relevant data to be processed will mainly include, but will not be limited to, the following:
    •  Names / job titles / sections worked in / e-mail addresses of intending course delegates
    • Names / work phone numbers / e-mail addresses of individual clients and/or key customer contacts.
    • Personal information forwarded by clients to Vievolve Ltd for information purposes during a coaching intervention
    • Electronic records of coaching interventions with clients, which are copied to the clients
    • E-mails between Vievolve Ltd, its customers, and its clients, before, during, and after, a learning and development and/or coaching intervention
    • Success stories and references provided by customers and clients
    • Confidential organisational data provided by customers to enable Vievolve Ltd’s understanding of the customer’s business
    • Records – phone, conversations, meetings – relating to the conduct of the business with the customer or client
    • Visual recordings of interventions with customers and clients, such recordings being made with the explicit consent of the customer and individual clients
    • Audio recordings of interventions with customers and clients, such recordings being made with the explicit consent of the customer and individual clients.
    • It is not anticipated that sensitive personal data in connection with individuals will be collected, nor will any type of telecommunication be monitored or intercepted.

Retention of Data

  • Retention periods of data will vary with the data in question:
    • All records relating to a potential or actual contract with a customer – up to six years
    • All records relating to the provision of one-to-one services – up to six years after the completion of the intervention
    • Success stories and references may be held indefinitely, with the removal of customer and / or client identifying information.
    • Confidential data will be shredded and / or incinerated on disposal.

Confidentiality

  • The confidentiality of its customers and clients is of paramount importance to Vievolve Ltd. The following will be ensured, either directly by one the Directors, or by Associates providing services under Vievolve Ltd’s name:
    • The rights to confidentiality, for all parties, will be established at the onset of every new business relationship, and 1-1 or group intervention
    • Any form of discussion about a customer or client experience (with a group or individual for learning purposes, or with a mentor as part of coaching supervision) will not include any identifying details, unless explicit consent has been given by such customer or client in advance. This includes where customers are paying for coaching interventions for individual staff within their organisation
    • Any agreement to publish identifiable data about a customer or client, for example success stories and references in marketing publications or on a website, will be with the explicit consent of the customer or client in advance

Provision of Regular Newsletters and Updates

  • If you are already on the Vievolve Ltd mailing list it is because we have previously worked together, have met at networking events or conferences or have connected personally or through social media platforms.
  • Any person contacting us for the first time will be invited to give their written consent to be added to our mailing list and receive regular Newsletters and updates
  • No data from our mailing list is shared with any other company, mailing lists, or any organisation and your data would never be used for any purposes other than Vievolve Ltd keeping in contact with you.
  • You can unsubscribe at any time using the Unsubscribe link at the bottom of every Newsletter you receive.
  • You can choose to remove yourself from a particular list or unsubscribe completely.
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